We ensure patient and customer privacy
The privacy of patients, health care professionals and our customers is paramount.
We treat personally identifiable information of patients and customers with care and respect. Whether we collect such information verbally, in print or electronically, we use it only for legitimate business purposes and always consistent with any notice provided and consent obtained. This also applies to third-party individuals and suppliers that do business for us. We require our suppliers to meet the same standards of privacy and security protection for personally identifiable information as AbbVie provides.
Personally identifiable information is any information or set of information that identifies or could be reasonably used to identify an individual. A birth date, age, address, parents’ names, social security number and credit card number are a few examples. You should minimize the patient and customer personally identifiable information you share, and only share with AbbVie coworkers when they are authorized to have it and need it for a legitimate business purpose.
This is our way
It is our responsibility to…
- Comply with all applicable laws and AbbVie policies to safeguard privacy of information in the countries where we operate.
- Never use or share personally identifiable information in a manner that is inconsistent with the notice provided when the information was collected or any consent obtained.
- Report any unauthorized disclosure of personally identifiable information to Global Security via our Global Command Center Hotline at 1.847.935.5555 or your local privacy lead, our Legal Department or the Office of Ethics and Compliance.
Visit the Corporate Policy Portal on My AbbVie to access additional company policies and procedures on the topics covered within our Code, or ask your manager of the Office of Ethics and Compliance for additional guidance.
Making a difference
An outside consultant who helps advertise and promote AbbVie’s products calls to say she is assembling a presentation for a medical conference and asks me for the names of physicians who have prescribed our products, and their patients’ names, so she can interview them. I know this information is private and that revealing patient data without proper permission may violate the law, so I refuse the request.
- Learn More
